Frequently Asked Questions

Station is our open-source orchestration platform for running AI agents. It's free forever and allows you to deploy and run unlimited agent templates on your own infrastructure. Station provides MCP server integration, local LLM support, and connects seamlessly with your existing DevOps tools.

Station is the free open-source orchestration engine that runs on your infrastructure. The Cloud Platform (custom pricing) adds centralized management, chat with agent runs, dynamic dashboards, cross-context remediation, and team collaboration features. Think of Station as the engine and Cloud Platform as the control center.

Yes. Station and all agent templates are completely free and open source. You can run unlimited agents on your own infrastructure without ever paying us. The cloud platform is optional and provides centralized management features for teams that need it.

The Cloud Platform provides a centralized dashboard for managing all your agents, real-time insights and analytics, cross-context remediation where agents work together, chat interface to query agent runs, custom reports for leadership, team member management, priority support, and API access.

Yes. We offer a 14-day free trial of the Cloud Platform with full access to all features. No credit card required to start the trial. You can also use Station indefinitely for free to evaluate the core platform.

The Cloud Platform receives agent run outputs, inputs, and execution metadata—but never your credentials or sensitive infrastructure data. Your agents run entirely on your infrastructure with your credentials. We only see what the agents did and the results, enabling cross-context insights without accessing your actual systems.

CloudShip is privacy-focused and allows you to use your own LLM model to comply with your company's AI guidelines. We implement enterprise-grade security measures including end-to-end encryption and role-based access control. All data is processed securely and in accordance with industry best practices.

You can get started with Station in minutes. Simply clone the GitHub repository, run the setup script, and connect your tools. Agent templates are pre-built and ready to use. For the Cloud Platform, our guided onboarding helps you connect Station instances and configure your dashboard.

CloudShip integrates with AWS, GitHub, Slack, PagerDuty, Datadog, Grafana, Jenkins, Docker, Kubernetes, Terraform, and many more DevOps tools through our MCP server ecosystem. We're continuously expanding our integration library based on community and customer needs.

Open Source users get community support through GitHub and Discord. Cloud Platform subscribers get priority email support and dedicated account managers. Enterprise customers receive 24/7 support, dedicated support engineers, training sessions, and custom SLAs.