Terms of Service

Our terms and conditions for using Cloudship

Last updated: 11/17/2025

1. Agreement to Terms

By accessing or using Cloudship's services, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service. These terms apply to both our open source Station software and our cloud Platform service.

2. Description of Services

2.1 Cloudship Station (Open Source)

Cloudship Station is our open source agent builder and runtime, licensed under the MIT License. You may use, modify, and distribute it according to the MIT License terms.

2.2 Cloudship Platform (Cloud Service)

Our cloud Platform provides:

  • Unified dashboard for agent management
  • Analytics and insights from agent outputs
  • Chat interface for querying agent runs
  • Custom reports and visualizations
  • Multi-agent orchestration
  • Team collaboration features

3. Account Registration and Security

To use the Platform, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of unauthorized access
  • Be at least 18 years old or have parental consent
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree NOT to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit malware or harmful code
  • Attempt to gain unauthorized access to our systems
  • Use the service to attack or harm others
  • Resell or redistribute the Platform service without authorization
  • Scrape or systematically extract data from the Platform

5. Payment Terms

For paid Platform subscriptions:

  • Fees are billed monthly or annually as selected
  • Payment is due at the start of each billing period
  • We offer a 14-day free trial (no credit card required)
  • You may cancel anytime (no refunds for partial periods)
  • We may change pricing with 30 days notice
  • Failed payments may result in service suspension

6. Data Ownership and Usage

You retain all rights to your data:

  • You own all agent outputs and infrastructure data
  • We use your data only to provide the Platform service
  • You grant us a license to process and display your data for service delivery
  • You can export your data at any time
  • We do not sell your data to third parties

Your credentials and secrets remain in your infrastructure - we only receive structured outputs from agents.

7. Intellectual Property

7.1 Open Source Components

Cloudship Station is licensed under the MIT License. See our GitHub repository for full license terms.

7.2 Proprietary Platform

The Cloudship Platform, including its dashboards, analytics engine, and cloud infrastructure, is proprietary. You receive a limited, non-exclusive license to use the Platform during your subscription.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We are not liable for:

  • Scheduled maintenance downtime
  • Third-party infrastructure failures
  • Issues caused by your agents or infrastructure
  • Force majeure events

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Cloudship is provided "AS IS" without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to fees paid in the last 12 months
  • We are not responsible for actions taken by your agents
  • You are responsible for backing up your data

10. Indemnification

You agree to indemnify and hold Cloudship harmless from claims arising from: (a) your use of the service, (b) your violation of these terms, (c) your violation of any rights of another party, or (d) actions taken by your infrastructure agents.

11. Termination

Either party may terminate:

  • You may cancel your subscription anytime
  • We may suspend service for non-payment or terms violations
  • We may terminate with 30 days notice
  • Upon termination, you have 30 days to export your data

12. Dispute Resolution

These terms are governed by the laws of Delaware. Disputes will be resolved through binding arbitration (except small claims court). You waive the right to participate in class actions.

13. Changes to Terms

We may update these terms with 30 days notice for material changes. Continued use after changes constitutes acceptance. We will email registered users about significant updates.

14. Contact Information

For questions about these Terms of Service:
Email: support@cloudshipai.com